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Booking Terms & Conditions
Tour members are deemed to have read, understood and
accepted the following conditions:
PRICES / PROGRAMMES / SERVICE / CONDITIONS
The package / tour / extension prices exclude laundry, room
services, unspecified meals or tours, beverages, porterages,
excess baggage charge, passport and visa costs, airport
taxes, personal & baggage insurance, tips & all other items
of a personal nature.
Programmes, tour prices, services & conditions are correct
as the time of publication but are subjected to revision
without notice in the event of unforeseen circumstances like
currency fluctuations, increase in hotel rates, air fares,
local taxes, etc. Actual prices, programmes, service &
conditions will be given at the time of booking
confirmation.
Kent Holidays (S) Pte Ltd is forthwith known as The Company.
DEPOSIT & PAYMENT
The following deposit payment is required upon booking:
$200 / person for packages values less than $1000
$300 / person is required upon booking for packages value
$1000 / more
Please note that payment of deposit does not constitute
confirmation of tour. Full-payment are required 2 days after
confirmation or at the time of booking if booking is made
within 14 days of tour departure date. Failure to comply
with this may result in an automatic cancellation of your
reservation & forfeiture of your deposit.
CANCELLATION FEE (Valid on case by case basis)
Notification of cancellation of booking must be made in
writing & received by The Company to be effective & to avoid
any misunderstanding.
The following cancellation fees may be levied accordingly:
Prior To Departure Fee( Including Child / Infant )
More than 30 days Forfeiture of deposit or 30% of total
fare, whichever is higher
29 - 8 Days 50% of total tour fare
On / Less than 7 days 100% of total tour fare
If cancellation is due to the rejection / non-approval of
visas by the relevant authorities, a full refund of all
monies paid (excluding visa application fees paid to the
respective embassies & the visa handling fees ) will be made
if the result of the rejection is made known to the company
at least 16 days prior to tour departure, however, an
administrative fees of $50 / per person will be imposed. If
less than 16 days notice is given, the relevant cancellation
charges as stated in this condition will apply. This is
applicable for all parties in the same booking if in the
event that the entire booking has to be cancelled due to
only 1 person whose visa has not been granted & is unable to
travel.
ADMINISTRATIVE / AMENDMENT FEE
An administrative fee of $50 per
person per amendment will be charged for any alteration in
the contents after your booking.
In addition, the following admin fee apply if there is any
Change/Cancellation/Refund upon issuance of ticket and is
permitted provided airline's ticketing terms & conditions
are met : -
• Change of flight or
date before flight departure
- min S$75
per person fee will be
charged & passenger must pay any applicable fare
difference that may be incurred.
• Cancellation / Refund of ticket
- Admin fee of S$75
per person will apply
exclusive of no-show fee and airline's
refund charge
EXTENSION OF STAY / RETURN FLIGHT
An extension of stay at the end of the tour is permitted,
subjected to the maximum validity & restrictions of the air
ticket ( applicable to booking with airfare included as part
of the tour fare ) Any additional charge imposed by the
airlines or operators will be borne by tour member. Flight &
accommodation reservations during your extended stay should
be made prior to the commencement of the tour.
Extensions are at your own expense and transfers will not be
provided.
TRAVEL INSURANCE
We strongly recommend that you purchase a Personal Travel
Insurance policy prior to the commencement of your holiday.
TOUR CANCELLATION
The Company reserves the right to cancel any tour prior to
departure for any reason whatsoever, including insufficient
number of participants. Should this happen, the entire
payment will be refunded without prior obligations or
liability on this part of The Company.
ITINERARY CHANGES
Airlines schedules and local conditions may affect
accommodation and routings. Should this occur. The Company
shall endeavour to substitute arrangement of similar value.
The Company reserves the right to alter any route, itinerary
& / or accommodation without prior notice to passenger if it
shall in its sole & absolute discretion think this fit or in
case of force majeure.
RIGHT TO REJECT
The Company reserves the right to cancel or withdraw any
itinerary or booking made for a client. The Company also has
the right to decline acceptance or retain any member as a
member of the tour if it appears that such person(s) is
likely to endanger the health or safety, or impair the
comfort & enjoyment of others on the tour.
The Company further reserves the right to cancel any
reservations of, for any reason, whatsoever, any carrier,
hotel or contractor refuses to allow the person concerned to
participate in the tour. In any of the above-mentioned
events, The Company's sole liability shall be limited to a
refund of any monies paid, less the amount for service
already utilized plus administration fees.
TRAVEL DOCUMENT
It is the passenger's responsibility to obtain a passport
valid for at least 6 months from date of departure & visa
(if required), for the country to be visited. Please consult
your local consulate/embassy on visa requirements. The
Company cannot be held responsible or liable for any
expenses, reimbursement or refund of tour prices if any
passenger is deported or refused entry by any country before
departure or during the tour for whatsoever reason,
including but not limited to non-possession of necessary
visa.
BAGGAGE
The Company assumes no
responsibility for any loss or damage to baggage or
belongings whilst they are in the custody of airlines, other
transportation companies, accommodation supplier or the
passenger. However, The Company will assist you in making
the relevant claims provided it does not interfere with,
inconvenience or hamper the conduct of the tour or other
members of the tour group.
MEALS
Meals will be provided as specified in the tour itinerary.
HOTEL ACCOMODATION
Accommodations used as reflected in the brochure. In the
event that accommodation selected is not available, every
effort will be made for an alternative in another hotel of
similar standard. Unless specially mentioned, all rooms will
be "run-of-house' basis.
A maximum of 3 persons (adult or child) is allowed to
accommodate into 1 room. A family of 2 adults & 2 children
(below 12 years) in 1 room are strictly subject to
availability & on request only (as some hotels do not allow
4 passengers in 1 room)
SEAT ROTATION
For the convenience of all members of the group, coach
passengers are requested to rotate their seating
arrangements on the coach during the period of the tour. We
appreciate your co-operation when called upon to do so by
the tour leader/guide.
TRANSPORTATION
Unless otherwise specified, all land transfers will be based
on "seat-in-coach". Any limitations which apply to the
carriers liability in respect of air transport as a result
of the Warsaw convention (in amended or unamended form)
shall apply for the benefits of the organizer & sell of the
tour/holiday.
SPECIAL REQUESTS
If there be any special request regarding special meals,
dietary requirements, adjoining rooms etc, feel free to
inform us upon booking. Such requests are subject to
confirmation & availability. Please confirm your requests
with our office at least 7 days prior to departure.
GENERAL CONDITIONS
The Booking Invoice issued by The Company are subject to
any &/or all tariffs & terms of conditions under which any
accommodation, transportation & other services whatsoever
are provided by hotels, transport companies, airlines,
railroad lines, steamship lines, owners or contractors
concerned.
In supplement to our terms & conditions, additional charges
stipulated by the respective tour operators & other travel
suppliers would be enforced.
By acceptance of such exchange orders, receipts, contracts &
tickets, the passenger is deemed to have agreed on the
following:
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1. Every person participating in any tour/holiday organized
by The Company shall be regarded as carrying his own risk
with respect to loss or injury to person or property.
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2. The traveller accepts full responsibility for losses &
expenses due to delay, sickness, weather, strikes, war,
quarantine or acts of God.
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3. The Company, their employees or agents assisting or
collaborating with them is not liable for any loss, injury,
accident, damage, delay or expense which may arise in anyway
whatsoever during the tour/holiday.
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4. The Company is only an acting agent for the holiday
components & will not be held responsible for any charges,
acts of discretions or inconvenience caused by suppliers &
sales agents.
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5. In no case shall The Company or their employees or agents
be held liable for any causes outside their reasonable
control or from any act or omission of the customer.
COMPLAINTS
Any complaints/claims have to be made in writing within 7
days from the date of return. No responsibility is accepted
in respect of any complaints/claims which are made after 7
days return.
NO VARIATION OF CONDITIONS
These conditions cannot be altered or waived except by
written agreement between the passenger and The Company.
All charges are subject to change with / without prior
notice.
All patrons are presumed to have read the terms & conditions
section, under any circumstances of any disputes, Terms and
Conditions of this page will be applied.
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